There is a high turn over in the office because of the impossible workload and high expectations put on the claims examiners. I think I worked with the previous employee review that included all the reasons to provide you with the reasons to avoid this unhealthy enviroment in the Matrix company and specifically the Austin location. The things you have to deal with is not worth it. I ain't never heard of nothing like that. They said it was because there was not enough PTO to cover it. That said I did a no call no show when I put in for my days off. That's another score, then occurrence, you get 8 points in a year. You get audited 2 calls a month, you have to make a certain score of being on time and clocking in and out. They rules for the call center is ridiculous. You will lose your mind trying to figure it out. So if you mess up, in any shape or form, you get reprimanded immediately. It's so much information on how to file the claims, they don't teach how to really be on top of your adherence and occurrence.
No one is coming off the overnight shifts, because they are slow. The better you perform, the more likely you will get the shift you want. You have to bid on them, no matter your availability, you get what you get. It’s all yours for 14 days.Shifts changing every couple of months. Or, give Personio a spin for yourself by starting your very own free trial right now.
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